We offer both German and international shipping policies.
Order Processing:
All orders are processed within 1-3 business days (excluding weekends and holidays).
After your order is shipped, you will receive a confirmation email with tracking information.
For large orders, processing may be delayed. We will notify you by email if your order is affected.
Shipping Costs and Estimated Delivery Time
Shipping costs for your order will be calculated and displayed during checkout.
Estimated Delivery Time:
Domestic: 7 business days;
International: 14 business days (depending on location and customs).
Please note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Carriers
We work with reliable carriers such as UPS, FedEx, DHL, or local logistics providers, depending on your location.
International Shipping
We offer international shipping services to selected countries. Duties, taxes, and other fees may apply and are the customer’s responsibility.
Before placing an order, please contact your country’s customs office for more information.
Order Tracking
After your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to be updated.
Lost or Damaged Package
If your order is damaged or lost in transit:
Please contact us at support@hardvana.xyz within 7 days of delivery.
Include your order number, tracking number, and photos (if applicable).
We will work with the shipping company to resolve the issue.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for order delays or losses caused by providing an incorrect address during checkout.
Have Questions?
If you have any questions about your shipment, please email support@hardvana.xyz. We will be happy to assist you.