1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
- If we are experiencing high order volumes, processing may be delayed. We will notify you by email if your order is affected.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic (within [your country]): 5–10 business days
- International Shipping: 10–20 business days (depending on location and customs)
Please note: delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
3. Shipping Carriers
We partner with reliable carriers such as:
- USPS, UPS, FedEx, DHL, or local logistics providers, depending on your location.
4. International Shipping
We offer international shipping to select countries. Customs duties, taxes, and other fees may apply and are the responsibility of the customer.
Please check with your country’s customs office for more information before placing an order.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.
6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Please contact us at support@hardvana.xyz within 7 days of delivery.
- Include your order number, tracking number, and photos (if applicable).
- We will work with the shipping carrier to resolve the issue.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout.
Questions?
If you have any concerns about your shipment, please email us at support@hardvana.xyz. We’re happy to help.